Terms of service
Overview
Welcome to WagTrail.
The terms “we”, “us” and “our” refer to WagTrail. WagTrail operates this website and online store to provide pet walking accessories and related products to our customers.
By visiting our website, browsing our store, or purchasing from us, you agree to be bound by these Terms of Service, together with any policies referenced on our website, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.
If you do not agree to these Terms, please do not use our website or services.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence.
You agree not to use our products or services for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction when using our website or purchasing from WagTrail.
2. Our Products
WagTrail offers pet walking accessories, including portable dog water bottles and related dog walking essentials.
We make every effort to display product images, descriptions, colors, sizes, and details as accurately as possible. However, actual product colors or appearance may vary slightly due to screen settings, lighting, or product updates.
We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice.
3. Personalized Products
Some WagTrail products may offer personalization, such as custom name engraving.
Please make sure all personalized text is entered correctly before placing your order. We may not be able to change or cancel personalized orders once production or processing has started.
Personalized or custom engraved items may not be eligible for return unless they arrive damaged, defective, or incorrect.
4. Orders and Payments
When you place an order, you are making an offer to purchase a product from WagTrail. We reserve the right to accept or decline any order at our discretion.
You agree to provide accurate, complete, and current billing, shipping, and contact information. If we need to contact you about your order, we may use the email address, phone number, or billing/shipping details provided at checkout.
All payments must be completed before your order is processed.
5. Pricing and Availability
Prices, discounts, promotions, shipping fees, and product availability may change at any time without notice.
We reserve the right to correct any errors, inaccuracies, or omissions, including after an order has been submitted. If an order is affected by a pricing or product information error, we may cancel or update the order and contact you when necessary.
6. Shipping and Delivery
Shipping times are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs processing, weather, holidays, incorrect shipping information, or other events outside our control.
Please review our Shipping Policy for estimated delivery times and more details.
7. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
To request a return or report an issue with your order, please contact us at:
Items sent back without first contacting us may not be accepted.
8. Accuracy of Information
We try to keep all information on our website accurate and up to date. However, we do not guarantee that all product descriptions, pricing, shipping times, availability, or other content will always be error-free.
We reserve the right to update, correct, or remove information at any time without prior notice.
9. Third-Party Services
Our store may use third-party platforms, apps, payment providers, shipping partners, and other services to operate our website and fulfill orders.
WagTrail is powered by Shopify, which helps us provide our online store services. However, all purchases made through our store are made directly with WagTrail.
We are not responsible for third-party websites, services, or content that may be linked from our website.
10. Intellectual Property
All content on this website, including text, images, graphics, logos, product names, designs, and branding, belongs to WagTrail or its content providers.
You may not copy, reproduce, modify, distribute, or use any content from our website without our written permission.
The name WagTrail, our logo, slogans, product names, and brand materials may not be used without prior written consent.
11. User Feedback and Reviews
If you submit reviews, photos, feedback, suggestions, or other content to WagTrail, you grant us permission to use, display, reproduce, edit, and share that content for marketing, website, product improvement, and customer support purposes.
You agree that your submitted content will not be unlawful, abusive, misleading, offensive, or infringe on the rights of others.
12. Prohibited Uses
You agree not to use our website or services:
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For any unlawful purpose
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To violate any laws or regulations
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To infringe on our intellectual property rights or the rights of others
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To submit false or misleading information
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To upload viruses, malware, or harmful code
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To spam, phish, scrape, or interfere with our website
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To attempt unauthorized access to our systems
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To misuse our products or services in a harmful or unsafe way
We reserve the right to restrict, suspend, or terminate access to our website if we believe these Terms have been violated.
13. Disclaimer of Warranties
Our website and products are provided on an “as is” and “as available” basis.
We do not guarantee that our website will always be uninterrupted, secure, timely, or error-free. We also do not guarantee that any product will meet every individual expectation, except as required by applicable consumer protection laws.
Nothing in these Terms limits any rights you may have under applicable law.
14. Limitation of Liability
To the fullest extent permitted by law, WagTrail shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, services, or products.
Our liability for any claim related to your purchase will be limited to the amount paid for the product, unless otherwise required by law.
15. Indemnification
You agree to indemnify and hold WagTrail harmless from any claims, damages, losses, liabilities, or expenses arising from your breach of these Terms, your misuse of our website, or your violation of any law or third-party rights.
16. Termination
We may terminate or suspend your access to our website or services at any time if we believe you have violated these Terms.
Any obligations or liabilities incurred before termination will remain enforceable.
17. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with applicable laws, without limiting any mandatory consumer rights that may apply in your country or region.
18. Changes to These Terms
We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page.
Your continued use of our website after any changes are posted means that you accept the updated Terms.
19. Contact Information
Questions about these Terms of Service should be sent to us at:
WagTrail
Email: support@wagtrail.store
Business Address: Ho Chi Minh City, Ho Chi Minh City 700000, Vietnam